Network Latency

Please do the following as initial steps.

1. Restart your computer and see if it fixes your issue.
2. Restart Outlook and verify the connection status in the lower right hand corner of the window is not set to offline. If it is then deselect it.
3. Hold CTRL key down, click on the Outlook icon in the System Tray and select Connection Status. The box will show you the connection status and every line should say Established or Connecting. Also, the ideal average response time should be below 400ms.
4. Do a speed test at http://speakeasy.net/. Check the upload and download limit with NY as a location.

The above website is only for reference and is not related to Apps4Rent. This will show you basic upload and download limit from your location to NY location of servers. This might give you a heads up of where the issue might be. If the upload/download speed fluctuates or is in bursts then there might be an issue with ISP. These are independent servers and are not in control of Apps4Rent.

If you still face issues, the please do the following.

1. Click on Start and Select Run.
2. Type cmd and press Enter.
3. At the command prompt type ping webmail.apps4rent.com. If you are unable to ping webmail.apps4rent.com then you may have a DNS Issue. Ideal time should not exceed 200 ms.
4. If you have a Windows SharePoint Services (WSS 3.0) service with us; then Try pinging 204.145.70.9 -t. Let it run for few minutes and observe if the time value fluctuates and the difference is in hundreds then there is a network issue from your ISP side.

Similarly, if you have a SharePoint Foundation 2010 service with us they Try pinging 204.145.70.249-t. Let it run for few minutes and observe if the time value fluctuates and the difference is in hundreds then there is a network issue from your ISP side.

5. Run the following command from the command prompt.
tracert webmail.apps4rent.com

Check for packet drops. Every time a router drops packets you will get a *. Also, check if there is time lag of more than 200 ms on hops. The router where you get * might be having issues and hence its dropping packets. It might be at your ISP end or generically on the Internet of within your network.

If you have issues with your Windows SharePoint Services 3.0 (WSS 3.0) site then please verify that your SharePoint sites CName is set to sharepoint.hostmailserver.com. If it is set; then try to run a tracert for 204.145.70.9 and see if you get packet drops. Also, try accessing the SharePoint site from different locations and see if the issue is specific to your location. Doing a speed test might give you some directions.

If you have issues with your SharePoint Foundation 2010 site then please verify that your SharePoint sites CName is set to spf.hostmailserver.com. If it is set; then try to run a tracert for 204.145.70.249 and see if you get packet drops. Also, try accessing the SharePoint site from different locations and see if the issue is specific to your location. Doing a speed test might give you some directions.

You may also want to check another document related to connectivity issues.

Related Links :

Network Latency Issue


Best SharePoint Hosting

Fix Outlook Connection problems

Free Microsoft SharePoint Hosting Templates

Microsoft Office SharePoint Server 2007

Hosted SharePoint Exchange Services

Hosted Exchange SharePoint Provider

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