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Online CRM
- Powerful Features. Familiar Microsoft Interface. Low Monthly Price.
- Modules included: Sales, Marketing, Customer Service, and Offline Sync.
- Access through Web, Outlook and Mobile Devices.
- Integrates with Apps4Rent’s Exchange and Sharepoint hosting.
- 10,000+ Microsoft Application Hosting customers worldwide.
Microsoft Dynamic CRM
- Minimum One User
- 5GB Disk Space
- Free Migration Help
- 24/7 Live Support
- Instant Setup
- Learn More
Why Microsoft Dynamics CRM?
Customer Relationship Management
| Key Features | |
| Contact management | When paired together, Dynamics CRM Online and Outlook become a single seamless tool. |
| Duplicate merge process | Use advance features to merge duplicate records and help increase data quality. |
| Custom workflows | Save time and use Online CRM to create an unlimited number of multi-stage workflows to automate frequently used processes. |
| Alerts | Define business rules and milestone events that can trigger automatic alerts. |
| Powerful data importing tools | Robust data importing capabilities allows end users to add data to the system quickly and easily without waiting for IT assistance. |
| Forecast customer behavior | Forecast customers needs and identify behaviour pattern by using thorough yet flexible analytic functionality. |
| Multiple relationships for each contact and account | Dynamics CRM Online mirrors how your business operates. You can create one-to-one, many-to-one, and many-to-many relationships. |
| Auto responders-forward to appropriate recipient | Incoming emails can have customized auto responders. With CRM Online, emails can also be routed to the appropriate recepient(s). |
| Multiple addresses for each contact and account | Online Dynamics CRM give you the ability to manage key account information even as companies operate indepedent of time and space. |
Microsoft Dynamics Online CRM Key Features
| Key Features | |
| Integration with Microsoft Office | Users already familiar with the MS Office interface will require less training and will be more productive sooner with Dynamics CRM Online. |
| Streamline business processes | New and enhanced tools enable end-users, developers, and IT professionals to create and store workflows. The ability to maintain consistent and streamlined processes across the company becomes a competitive advantage. |
| Real-time multiple dashboards | Users can quickly configure multiple dashboards; and they can be set up for individual or shared use. You can use inline charts; identify new trends and so on with MS Online CRM. |
| Easy reporting | Improved end-used friendly reporting tools allow staff and management to make better use of Online CRM data without the assistance of the IT department. |
| Security | Create a very granular security structure, with support for sharing and assignment of record ownership to a particular business unit all the way down to an individual. |
| Integration with MS SharePoint | Dynamic CRM Online 2011 plus SharePoint equals: enhanced collaboration and data viewing/analyzing capabilities. |
| Multi-lingual | Dynamics CRM can be configured to support users based in different parts of the world. It is not limited to English. |
| Audit trail | Audit trail support can determine who and when a record was created/updated. |
| Smart Search | Smart Search makes finding easier by eliminating clicks and removing the necessity for a separate lookup window. Exact matches as well as relevant partial matches are quickly displayed. |
| Smart phone support | Microsoft’s Online CRM supports the majors smart phone platforms: BlackBerry, iPhone, Palm, Windows Mobile, Windows CE. |
| Role based forms and views | Display forms and views based on defined user roles. Ensures that users have faster access to the relevant information. |
| Outlook Integration | Superior and seamless integration between MS CRM Online and MS Outlook means you don’t need to manage e-mails in both your email client and your Online CRM. |
| Knowledge management | Eliminate information silos by creating and updating a centralized knowledge repository. Easy to use tools help define access rules. |
| Complete account history | From to lead to prospect to active account, throughout a customer’s lifecyle Dynamics CRM Online enables sharing essential account details across all departments. |
| Unlimited notes per contact | Create and view an unlimimted number of notes for every contact. Each note in the online CRM will also have a date/time stamp. |
| Store emails in a centralized database | All the e-mail history with a lead/account is stored inside the Online CRM database and can be accessed via the web. |
| Sales force automation | Online CRM optimizes your sales efforts with intutive features. Track sales, shorten the sales cycle, increases close rates, maximize revenue. |
| Marketing automation | Utilize workflows, analytics and enhanced collaboration features to improve marketing productivity and efficiency. |
| Customer Service Support | Use CRM Online to define workflows, scripts and escalation rules. Operate more effectively by tracking cases and setting priorities. |
| Business Intelligence | Business intelligence (BI) is the new competitive advantage. Dynamics Online CRM offers exceptional support for key performance indicators (KPIs), analytics and custom dashboards. |
| Workflow Wizard | The new MS Online CRM Workflow Wizard empowers end users to create workflows more quickly and easily with a visual design environment. |
| Report Wizard | Use standard charts or customize your own. Embed them in your dashboard and have them update in realtime. |
| Global business support | A unified look & feel, standardized workflows and realtime tracking, plus multiple languages, currencies, time zones and more. Microsoft Dynamics CRM Online is designed to make modern companies more competitive. |
| Manage data intelligently | The MS CRM Online data management capabilities empower people to import data rapidly. Build in functionality preserves the integrity and accuracy of your database. |
Sales Force Automation
| Key Features | |
| Track leads | Use real-time dashboards to monitor leads and opportunities as your team manages the sales cycle. |
| Email blasts | Use Microsoft Exchange Server or SMTP server to proactively reach out to leads, prospects and accounts. |
| Planning and management | Take control of the sales process with Microsoft Dynamics Online CRM. Set up territories, assign accounts, create price lists, capture best practices in the Resource Center and more. |
| Mobile ready | The sales team can be empowered with real-time access to customer data from any web-enabled device. |
| Advanced analytics and reporting | Robust out-of-the-box tools and reports can be easily supplemented with ad-hoc customizations. Team and individual performance can be tracked in real-time. |
| Optimize workflows | Create and enforce best practices. Dynamics Online CRM is a tool that can automatically create and assign tasks, structure and streamline approvals, etc. |
| Proposals and quotes | Develop a sales material quickly by pulling information from multiple sources, crafting it in MS Office and then sorting it in the CRM for future reference. |
| Orders & invoicing | Your billing system(s) can be integrated to automatically converse with Dynamics CRM Online. Data can also be exchanged utilizing import/export wizards. |
| Information is power | Beat sales commitments by providing your sale force with higher quality information that is easily accessible. |
| Competitive advantage | Companies can no longer afford to rely sales’ hunches and dated myths. An automated sales force is able to think less, stay focused and do more. |
Marketing Automation
| Key Features | |
| Improve segmentation | Create targeted lists and/or views that can be easily shared internally or with outside vendors. |
| Campaign management | Efficiently create, launch, complete and analyze campaigns in less time with fewer clicks. |
| Keep the company in sync | Easily collect, collaborate and share critical information with sales, customer service, as well as remote staff and headquarters upper management. |
| Maximize execution | Track and manage all essential campaign details and activities. Facilitate the flow information throughout the marketing process. |
| Increase the odd for success | Prevent making the same mistake twice or curate the duplication of a past success by collecting gathered analysis and intelligence. |
| Internet lead capture | Develop multiple landing pages each aimed at a particular target market and message. Use workflows to assign leads based on business rules and page-centric customer interest. |
| Mail merge friendly | Mass mailings can be streamlined by utilizing the intuitive build-in mail-merge capabilities. |
| Crowdsource innovation | Enable marketing to effortlessly communicate and collaborate with sales and customer service to develop ideas for new products and services. |
Customer Service Software
| Key Features | |
| End-to-end support | From supporting call center staff to scheduling service calls Microsoft Dynamics Online CRM is ready. |
| Powerful management tools | Monitor and analyze the performance for business units, departments, teams and individuals. |
| Provide a consistent experience | Strengthen the relationship between your brand and its customers by ensuring there is consistency across all touch points. |
| Enhanced account management | Define teams comprizing personnel from multiple departments and assign those teams to the accounts they best fit. |
| Escalation rules | Strengthen the relationship between your brand and its customers by empowering your company with the tools that help maintain consistency across all touch points. |
| Maximize case handling | Fine tune your workflows and training to not only respond faster but resolve better too. |
| Measure and adjust | State-of-the-art analytics, flexible reporting and real-time dashboards empower customer service to be part of the ROI equation. |
| Personalize inside and out | Call center personnel can customize their navigation, dashboards and data views. Having the right information at the right time allows reps to resolve issues based on the value and details of the customer/account. |
Case Studies
Book Publisher Improves Client Engagement And Internal Reporting With Dynamics CRM
A Wisconsin based K-12 book publisher was managing its different curriculum through designated teams dispersed across 5 different locations. This has seen them struggle to manage the many disparate systems that are stand-alone from an IT viewpoint. Find out what solution Apps4Rent provided them.
