Managing Junk E-mails in Outlook Web App
NOTE: The behavior under this option is only for e-mails that are not blocked at the perimeter of the Exchange cluster on the Firewall. Rules set by your administrator will supersede the list or rules you add here.
1. Log into the Outlook Web App.
2. Click on Mail on the left.
3. Click on “Options” on right hand corner.
4. Drop down to “See all Options”.
5. Click on “Block and Allow” on the left pane.
From here you can selectively filter e-mails to Junk or stop all e-mails going to Junk.
6. If you wish to allow Outlook Web App to move suspected e-mails to junk, please select radio button “Automatically move to Junk email”.
7. E-mails addresses and domains entered in “Safe Senders and Recipients” will never be treated like Junk. To add e-mail addresses to “Safe Senders and Recipients”; please enter the e-mail address or the domain and click on on the green plus mark next to it. Safe recipients include groups that you’re a member of and from which you want to receive e-mail messages.
8. Similarly, e-mail addresses and domains enetered in “Blocked Senders” will be treated as Junk mails. To add e-mail addresses to “Blocked Senders”; please enter the e-mail address or the domain and click on on the green plus mark next to it.
9. Finally click on “Save” at the bottom right to save the rule.
NOTE: These settings are applicable only after mails reach the exchange cluster. Mails blocked at the Firewall will not reach the cluster and changes need to be made at the firewall level.
* Enabling “Don’t move e-mail to my Junk E-Mail folder” stops the Junk Mail Filtering process for Outlook Web App and all e-mails reaching the cluster will goto your inbox. The “Blocked Senders”; “Safe Senders and Recipients” and other options are ineffective.
* If you select “Trust e-mail From my contacts” e-mail from any address in your Contacts will be treated as safe.
* If you select “Don’t trust e-mail unless it comes from someone in my Safe Senders and Recipients list or local senders” option: In addition to Safe Senders and Recipients and Blocked Senders, you can use this setting to treat all e-mail as junk unless it comes from someone included in your Safe Senders and Recipients list or from senders in your shared address list.