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Many of our customers have enquired with us about how to perform a printer redirection on Windows while using a virtual desktop. Users have often bumped into issues while trying to use printers with a Remote Desktop Connection. Here’s some help for you perform Remote Desktop printer redirection.
Using Printer with Virtual Desktop
What will you need?
You will need a printer along with the credentials for your Virtual Desktop. Please refer to out email with subject line “Welcome Email.” Ensure that you are able to send out a print command to your printer through your local machine.
- Click on the Windows Button and search for Remote Desktop.
- Navigate to the “Local Resources” tab on the Remote Desktop Connection.
- Under Local devices and resources, tick the Printers tab.
- Go to the General tab and click on Save.
- Enter your credentials and click on Connect.
You should be able to send a print command through your Virtual Desktop. Take a test printout.
If this does not work troubleshoot with the Print Spooler. What is Print Spooler?
Follow the steps below to access the Print Spooler.
- Press the start button and ‘R’ to access the Run window.
- Type services.msc
- Click on OK.
- Scroll down to Print Spooler in the Name column.
- Check the status on Print Spooler to make sure the service is running.
- If the service is not running, right-click on the Print Spooler and click Start.
Perform these steps on both your local and virtual desktop. You should be able to take the test printout now.
If the issue persists, contact our support team at firstname.lastname@example.org