Steps for Addressing Slowness Issues on Virtual Desktop
If you’re encountering slowness issues on your virtual desktop, addressing the problem efficiently requires a systematic approach. Before delving into the troubleshooting steps, it’s essential to gather specific information about your system and network performance. This data will aid our Technical team in pinpointing the root cause of the sluggishness.
The following steps outline a comprehensive process to identify and resolve the issues you’re facing. By providing the requested information, you’re helping us tailor our support to your specific circumstances, ensuring a more effective resolution to the virtual desktop slowness.
1. Exposed IP
To provide your Exposed IP, please follow these steps:
- Open any browser on your local desktop/laptop.
- Open this link: https://whatismyipaddress.com/
- You will see the IPv4 IP address of your local system. Please take a screenshot and share it with us.
2. Traceroute
Please perform a traceroute from your local desktop to the virtual desktop. Open multiple command prompt/terminal windows and perform the test once the other is completed.
For Windows:
- Download the attached zip file and extract it on your desktop.
- Double-click on the ‘Apps4rent_Tracert.bat‘ file.
- Once the file execution is completed, it will create a tracert_.txt file on your desktop. Kindly share the ‘tracert_.txt’ output with us.
For Mac:
- Open ‘Utilities,’ which can be found on the desktop header, under the “Go” drop-down menu.
- Alternatively, you can access it by using the keyboard shortcut Up, Command, and U.
- Open the Terminal (also known as the command line).
- Type ‘traceroute webmail.apps4rent.com.‘
- Once the tracert is complete, please take a screenshot of the entire command prompt and send it to us.
- Repeat the above steps for ‘apps4rent.com‘ and ‘billing.apps4rent.com‘
3. Speed Test
Please perform a speed test from your local system and share the results with screenshots for three different instances.
- Open any browser on your local desktop/laptop.
- Open this link: https://www.fusionconnect.com/speed-test-plus/
- Click on ‘Start‘ and wait for the speed test to complete.
- Take a screenshot and share it with us.
