FAQs for Office 365

For more than 300 users, you would have to go for Office 365 Enterprise grade licenses.

You can opt for Office 365 Business Premium which includes Exchange mailbox of 50 GB and Microsoft MS Suite.

Public facing site is the one which is accessible over the internet and does not require a login to access the data. This feature continues to be a part of SharePoint platform, but was deprecated from Office 365 plans and SharePoint plans.

Journaling is used to archive emails for auditing purpose which is usually an organizational requirement. You can create a Journal rule in Office 365 and get the emails archived in any third-party software.

No. All the features and functionalities remain exactly the same. With Apps4Rent, you get a lot more: 24/7 Support via phone, chat, and email from Microsoft-certified Level 2 engineers. If you sign up directly with Microsoft, you do not get such premium Support.

Yes. Office 365 is HIPAA compliant.

Yes, we can. Please contact our sales team and they can share the quote based on the number of users and time required.

Yes, you would have to remove the license from the terminated user and assign it to new user. Removing the license would delete all his data. Hence you can take the backup of the data if required or contact our support team and they can help you with it.

Once we assign you the required licenses, you can contact Microsoft and get a refund for the licenses.

No. If you already have Office 365 account, then the process becomes very simple. Since Apps4Rent is Microsoft Direct Tier 1 Cloud Solutions Provider, we will provide you with a link. All you need to do is just click on the link and authorize us to be your CSP. Your account will be moved under our umbrella seamlessly.

Microsoft Office 365 is a subscription-based model that includes all the regular Microsoft productivity applications like Word, PowerPoint, Excel, Outlook, OneNote and Publisher. It also features other web-based software including Lync (now known as Skype for Business), Business Class email Exchange, and OneDrive, the cloud storage.

Note that the Microsoft productivity applications mentioned above are also available as a live stream – just connect to the internet through any device, access them online, and work as you normally would on a Desktop. All upgrades, updates, and patches to Office 365 are automatically done by Microsoft in the background, ensuring that you always have the latest software.

Office 365 is designed to work with the latest version of Office, Office 2019, and Office 2016 for Mac. The previous versions of MS Office may work with Office 365 with reduced functionality. If you have ancient versions before 2010, you will need to update to a newer version of Office in order to use Office 365, or you can subscribe to one of the many Office 365 plans that include the latest version of Office. In addition to getting the latest version of Office as part of your subscription, you will also get automatic updates, so your Office will always be up to date.

When you want to upgrade, you can easily transition your account to a better plan. For instance, you can upgrade from an Office 365 Business plan to an Office 365 Enterprise plan. When you upgrade your account, your domain name is transferred to your new account, whether you brought your own domain name to the Office 365 account or you set up a domain name with Office 365.

Yes. Office 365 licenses can be re-assigned to a different user. In this case, the mailbox from whom the licenses is removed would be not accessible. The mailbox can be deleted, and the data can be retrieved till 30 days.

You must sign up for the higher plan and assign the Office 365 license to the user. Once done, you must cancel the old plan.

Microsoft allows only Office 365 ProPlus, Enterprise E3, and Enterprise E5 licenses on virtual desktops. If you have any of the said licenses, you can use it on our virtual desktop. If you don’t have the licenses, buy it from us.

If you just want one-time help with the mailbox migrations, then here are the costs:

• One-time migration fee of $500.00
• $25.00 for first 100 mailboxes
• After first 100 mailboxes, the cost is $20.00 per mailbox

(NOTE: While our migration costs are cheapest in the market, you can avoid paying migration fee by signing up for Office 365 for annual plans. Apps4Rent’s first year annual cost is same as of Microsoft.)

There is a one-time migration cost if you sign up for monthly subscription. But we offer free migration if you buy annual subscription. Please contact our sales team to help you with the pricing.

We offer free migration on annual subscription which includes only mailbox migration. There would be additional cost for any other migration. Please contact our sales team for more information.

This would depend on the type of platform you are on and number of mailboxes you have. Once you signup, we lay out the right plan for you based as per your requirements. You can refer the below migration article which includes all details. See: https://apps4rent.com/support/kb/article/office-365-transition

This depends on what type of platform you are on. Usually, password is only required if you use IMAP/POP, the rest of the migrations do not require passwords

Migration time depends on various factors such as mailbox size, number of mailboxes and various other factors. Once you sign up with us, our support team will prepare the migration plan for you along with the timelines.

The data can be migrated manually or with the use of paid tools. Apps4Rent ensures that all your data gets migrated seamlessly and downtimes are limited to an hour or less.

Yes. All your emails, folders, sub-folders, and rules would be migrated if they are stored on the server and not locally.

GoDaddy currently do not give admin access to any Office 365 user. However, the user gets access to manage domains or take backups. Therefore, there would be a minimum downtime during the migration.

Apps4Rent will take care of your migrations completely. The users would only have to verify that the data is intact.

Once you sign up, we lay down the migration plan and share the exact steps required. The users will also have to reconfigure Outlook and the mail client on phone. Don’t worry, if you face any difficulty at any point, you can contact our Microsoft experts 24/7 via phone, chat, or email.

For more than 300 users, you would have to go for Office 365 Enterprise grade licenses.

You can opt for Office 365 Business Premium which includes Exchange mailbox of 50 GB and Microsoft MS Suite.

Office 365 Enterprise E5 includes all the features available in Office 365 Enterprise E3. Since Enterprise E5 is a higher plan, it comes with premium features such as Advanced Thread Protection, PSTN conferencing to facilitate Teams meetings, and Cloud PBX services to give you cloud-based call management (placing, receiving and transferring calls on multiple devices).

There are two different Exchange Online plans: Plan 1 & Plan 2. Exchange Online Plan 1 comes with 50 GB mailbox size and 50 GB archiving. Exchange Online Plan 2 comes with 100 GB mailbox size and unlimited archiving. Besides, Exchange Online Plan 2 have various compliance based features like DLP (Data Loss Prevention), e-Discovery, Litigation Hold, and so on.

EMS or Enterprise Mobility Suite is a Microsoft product and is designed for security and compliance. This is very useful when your users access company data on personal devices or devices that they carry with them all the time. EMS is very helpful and is must when you are looking to protect your organizations data but still have users access the same data and remain productive. It bridges the gap between users being productive all the time from anywhere and organizations data being safe and secure.

Azure file share are file storage options offered by Microsoft. Azure Files offer standard file shares hosted on hard disk-based (HDD-based) hardware, and premium file shares hosted on solid-state disk-based (SSD-based) hardware. Office 365 and Azure File Share are two different products. However, we can link both and your users can access Azure storage and Office 365 using same credentials.

OneDrive for Business plans are used for sharing and storing all your files and syncing them across all devices. You can sync all your files to all your devices. You can also share and work together with your co-workers/vendors and others from anywhere. Microsoft has designed this by keeping protection and collaboration both in mind. You can use the One Drive for Business App or even a browser to achieve this.

Though it can be changed over time, here are some core differences between Office 365 Business and Enterprise plans:

1. Office 365 Business plans have a maximum limit of 300 users. Office 365 Enterprise can be shared with unlimited number of users.
2. Mailboxes that come with the Office 365 plans 50 GB of storage and 50 GB for archiving. However, with Office 365 Enterprise plans, each mailbox comes with 100 GB of storage and unlimited archiving space.
3. Office 365 Enterprise includes many BI tool and Analytics tools like Delve Analytics. These are not bundled with Office 365 Business plans.
4. One of the core differentiators are the compliance features. Office 365 Enterprise comes with many compliance features like DLP (Data Loss Prevention; Legal Hold; e-discovery across the platform and so many others). These features are not available in any of the Office 365 Business plans.

Audio conferencing along with calling plans can be added on the following plans:
Business Essentials, Business Premium, Enterprise E3 and Enterprise E5 plans.

SharePoint is included in the following Office 365 plans:

• Office 365 Business Essentials
• Office 365 Business Premium
• Office 365 Enterprise E1
• Office 365 Enterprise E3
• Office 365 Enterprise E5
• Office 365 Enterprise F3
• SharePoint Online Plan 1
• SharePoint Online Plan 2

Yes, we can. Please contact our sales team and they can share the quote based on the number of users and time required.

Yes, we do offer Office 365 Government licenses. Please contact our sales team for more information on the whole setup and transition process.

Yes, you would have to remove the license from the terminated user and assign it to new user. Removing the license would delete all his data. Hence you can take the backup of the data if required or contact our support team and they can help you with it.

Yes. Microsoft allows you to have a mix-and-match of different Office 365 plans.

Office 365 Business Premium includes the complete Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook and more) which can be installed on up to 5 computers/laptops, 5 mobile phones, and 5 tablets. Moreover, it comes with Business Apps that includes the following:

Microsoft Connections: A simple-to-use email marketing service.

Microsoft Listings: An easy way to publish your business information on top sites.

Microsoft Invoicing: A new way to create professional invoices and get paid fast.

a. Data Centers

Hosted Exchange plans are hosted on Apps4Rent’s top tier data centers located in New York and New Jersey. While Exchange Online plans are hosted on Microsoft’s data centers located across the United States

b. Mailbox Size

Hosted Exchange comes with unlimited mailbox size, while Exchange Online plan comes with 50 GB of mailbox space.

c. Updated Version

With Exchange Online, you always get the latest version of Exchange. While with Hosted Exchange, you need to migrate to the next version, or you can stay on the same version.

a. Data Centers

Hosted SharePoint plans are hosted on Apps4Rent’s top tier data centers located in New York and New Jersey. While SharePoint Online plans are hosted on Microsoft’s data centers located across the United States.

b. Public Facing

Hosted SharePoint sites can be public facing. SharePoint Online plans cannot be public facing.

c. Updated Version

With SharePoint Online, you always get the latest version of SharePoint. While with Hosted SharePoint, you need to migrate to the next version, or you can stay on the same version.

d. Storage

SharePoint Online comes with 1 TB storage, plus an additional 10 GB storage is added to the site with every additional user.

e. Features

Hosted SharePoint is an out-of-the-box SharePoint solution wherein SharePoint Online lacks features such as public facing, Access services, custom domain, etc.

You must sign up for the higher plan and assign the Office 365 license to the user. Once done, you must cancel the old plan.

Once we have all the required information from you, it would take us couple of hours to set up your Office 365 and the mailbox provided.

Exchange Online Plan 1 comes with 50 GB of archive mailbox.
Exchange Online Plan 2 comes with unlimited space for archiving.

Office 365 Enterprise E3 includes:

Exchange Online Plan 1

One Drive for Business Plan 2

SharePoint Online

Microsoft Teams

Microsoft Yammer

Can be installed up to 5 devices.

Enterprise Mobility + Security (EMS) E3 includes:

Azure Active Directory Premium P1

Microsoft Intune

Azure Information Protection P1

Microsoft Advanced Threat Analytics

Azure Rights Management

Windows Server CAL rights

Yes. Apps4Rent is an approved Direct Tier 1 Cloud Solution (CSP) for Office 365 Commercial and Government cloud. We can provide the Office 365 GCC to the eligible organizations. See: Microsoft Office 365 Government plans.

We provide free migration for Exchange if you purchase annual subscription and the rest is charged. Contact our sales team for any specific information.

No. The site mailbox feature in SharePoint Online is being deprecated. You can instead use Office 365 Groups to support your email collaborative scenarios.

Office 365 Groups go beyond what site mailboxes offer. The Guest Access, Shared Inbox, Shared Files library, Shared Calendar, Shared OneNote Notebook, and Self-Service Creation.

No. Shared mailboxes do not require licenses. They can be up to 50 GB in size after which it would have to be converted to a mailbox and assigned a license.

300,000 distribution lists can be created. There is no limit on the number of shared mailboxes, but the size of each shared mailbox is limited to 50 GB only.

Azure file share are file storage options offered by Microsoft. Azure Files offer standard file shares hosted on hard disk-based (HDD-based) hardware, and premium file shares hosted on solid-state disk-based (SSD-based) hardware. Office 365 and Azure File Share are two different products. However, we can link both and your users can access Azure storage and Office 365 using same credentials.

All Office 365 data will always reside with Microsoft. Apps4Rent would not have any insight into your data. We will only have access to Admin Center for user and license management. Using us for Office 365 does not change anything from platform of privacy perspective. It is similar to signing up with Microsoft directly. The difference Apps4Rent makes is that we provide you 24 /7 support to your end users and manage your licenses. This is something that Microsoft does not offer.

OneDrive is made for personal use whereas SharePoint is for company use.

Each user gets 1 TB of OneDrive Space for personal use and user can share his data with others if required. This way user remains in control even if the file is shared to different people.

Each organization gets 1 TB of shared space. The employees throughout the organization can view and edit the stored file. You get 10 GB additional SharePoint space with every additional user.

Any data that you delete is available in Deleted Items. Once you delete the item from deleted items, it then stays in recoverable deleted items for 30 days after which it is hard deleted and cannot be retrieved. You can contact Apps4Rent Support and have us setup ‘Litigation Hold’ of all your mailboxes. This will ensure that your data stays forever.

The maximum total size of all public folder mailboxes is 50 TB. Hierarchy Serving mailboxes are limited to 100 public folder mailboxes. In Business Plans, each public folder size must be less than 50 GB. In Enterprise plans, each public folder should be less than 100 GB.

Subscriptions with 5 or more Enterprise E3 or E5 users get unlimited OneDrive space. Contact our sales team to know more.

There is a one-time migration cost if you sign up for monthly subscription. But we offer free migration if you buy annual subscription. Please contact our sales team to help you with the pricing.

We offer free migration on annual subscription which includes only mailbox migration. There would be additional cost for any other migration. Please contact our sales team for more information.

You pay us directly for Office 365 services. You can manage all your billing information from a separate billing account that will be assigned to you.

Yes. We offer a 15 Day Money Back Guarantee on all Office 365 licenses. You have nothing to lose as your trial is risk free.

If you purchase annual subscription from Apps4Rent, you get the same price as of Microsoft. Unlike Microsoft, you get 24/7 end user support via phone, chat, and email at no additional cost. Our team will assist for even smallest of issues.

Apps4Rent is a Direct Tier 1 CSP along with Microsoft Gold Partner with more than 16 years of experience in providing, managing, and supporting different Microsoft technologies such as Exchange, SharePoint, Project, Virtual Desktops/Servers, etc.

When you buy Office 365 through Apps4Rent, you not only get the same Office 365 services as you get from Microsoft, you also get our expertise along with end-user support which you don’t get from Microsoft.

Apps4Rent’s highly trained and qualified engineers are available 24/7 via phone, chat, and email. Get your issues resolved on the same day itself.

The end-user support is provided with no additional cost or contract.

If you are eligible, we will do the entire migration free of cost for you.

We can contact Microsoft on your behalf. Our Microsoft-certified Level 2 engineers will escalate your critical issues to Microsoft and follow up diligently until your issue is successfully resolved.

Being a premium Microsoft Tier 1 CSP, we get faster service level response from Microsoft as compared to a normal customer.

You must sign up for the higher plan and assign the Office 365 license to the user. Once done, you must cancel the old plan.

Yes, you can club multiple Office 365 licenses under the same account.

Journaling is used to archive emails for auditing purpose which is usually an organizational requirement. You can create a Journal rule in Office 365 and get the emails archived in any third-party software.

There are two different Exchange Online plans: Plan 1 & Plan 2. Exchange Online Plan 1 comes with 50 GB mailbox size and 50 GB archiving. Exchange Online Plan 2 comes with 100 GB mailbox size and unlimited archiving. Besides, Exchange Online Plan 2 have various compliance based features like DLP (Data Loss Prevention), e-Discovery, Litigation Hold, and so on.

EMS or Enterprise Mobility Suite is a Microsoft product and is designed for security and compliance. This is very useful when your users access company data on personal devices or devices that they carry with them all the time. EMS is very helpful and is must when you are looking to protect your organizations data but still have users access the same data and remain productive. It bridges the gap between users being productive all the time from anywhere and organizations data being safe and secure.

Azure file share are file storage options offered by Microsoft. Azure Files offer standard file shares hosted on hard disk-based (HDD-based) hardware, and premium file shares hosted on solid-state disk-based (SSD-based) hardware. Office 365 and Azure File Share are two different products. However, we can link both and your users can access Azure storage and Office 365 using same credentials.

SharePoint is included in the following Office 365 plans:

• Office 365 Business Essentials
• Office 365 Business Premium
• Office 365 Enterprise E1
• Office 365 Enterprise E3
• Office 365 Enterprise E5
• Office 365 Enterprise F3
• SharePoint Online Plan 1
• SharePoint Online Plan 2

Yes. Office 365 is HIPAA compliant.

The maximum number of aliases that I can create for a single user is 400 users.

Generally, you can add up to 900 domains to your Office 365 subscription.

Yes. OneDrive for Business admin will be able to set permissions and restrictions.

Azure Active Directory Premium P1: enterprise level edition which provides identity management for on-premise users, remote users and hybrid users accessing applications both locally and over the cloud

Microsoft Intune: Intune can enforce various policies such as Multi-Factor Authentication (MFA), Mobile Application Management, Single Sign-On

Azure Information Protection P1: Additional rights to use the on-premises connectors, track and revoke shared documents, and enable users to manually classify and label documents

Microsoft Advanced Threat Analytics: The cloud-based email filtering service that helps protect your organization against unknown malware and viruses by providing robust zero-day protection, and includes features to safeguard your organization from harmful links in real time

Azure Rights Management (part of Azure Information Protection): Uses encryption, identity, and authorization policies to help secure your files and email, and it works across multiple devices—phones, tablets, and PCs

Windows Server CAL rights: license that gives users and devices the right to access a server installed with Microsoft Windows Server software

2 million SharePoint site collections can be created in one Office 365 account.

We provide free migration for Exchange if you purchase annual subscription and the rest is charged. Contact our sales team for any specific information.

No. All the features and functionalities remain exactly the same. With Apps4Rent, you get a lot more: 24/7 Support via phone, chat, and email from Microsoft-certified Level 2 engineers. If you sign up directly with Microsoft, you do not get such premium Support.

Yes, we can. Please contact our sales team and they can share the quote based on the number of users and time required.

All Office 365 data will always reside with Microsoft. Apps4Rent would not have any insight into your data. We will only have access to Admin Center for user and license management. Using us for Office 365 does not change anything from platform of privacy perspective. It is similar to signing up with Microsoft directly. The difference Apps4Rent makes is that we provide you 24 /7 support to your end users and manage your licenses. This is something that Microsoft does not offer.

This depends on what type of platform you are on. Usually, password is only required if you use IMAP/POP, the rest of the migrations do not require passwords

No. If you already have Office 365 account, then the process becomes very simple. Since Apps4Rent is Microsoft Direct Tier 1 Cloud Solutions Provider, we will provide you with a link. All you need to do is just click on the link and authorize us to be your CSP. Your account will be moved under our umbrella seamlessly.

Microsoft allows only Office 365 ProPlus, Enterprise E3, and Enterprise E5 licenses on virtual desktops. If you have any of the said licenses, you can use it on our virtual desktop. If you don’t have the licenses, buy it from us.

Once we have all the required information from you, it would take us couple of hours to set up your Office 365 and the mailbox provided.

If you purchase Office 365 straight from Microsoft, the actual end-user cannot directly approach Microsoft for issues – only one designated IT team admin can. Besides, the official response time for issues (not resolution time) of Microsoft is 24 hours for mails and support tickets. Phone support is limited to only those issues which are included in Microsoft’s official critical issues list.

So, your answer lies in two simple facts – total service and end-user support. We assist you from start to end in moving to Office 365, including migration, onboarding, deployment and testing. Post the migration, we also extend 24/7 end-user support. We are available to attend to your calls, emails and live chat, to solve any issue that you might face after migration.

And we offer our services and end-user support at no extra cost. You pay us exactly what you would directly pay Microsoft.

Yes, you can club multiple Office 365 licenses under the same account.

Once you sign up with us, we will create a tenant for you. Then, we will assign one of your account admin access for user management and share all the required details.

Yes. You can refer our policies here.