Virtual Desktops – Choose the Right Plan

Getting Started

• How does Hosted Desktop work?

  The Hosted Desktop runs from a central location, usually a secure data center with high quality resilient connections to the internet. You can connect to a Hosted Desktop via remote browser, thin client and other handheld devices. This service is offered by us from a SSAE-16 Type II certified data centers which has resilient internet connections and secure access.

  Many applications are pre-configured for the user and these applications are updated regularly, thereby saving time that a user has to spend in updating/upgrading his Operating System or applications. Apps4Rent takes care of everything from support, operations, and maintenance.

• How long will it take Apps4Rent to set up my Hosted Desktop once I place my order?

  All desktops are provisioned within the first few hours of signup. However in some cases, it may take upto 1 business day.

• From which devices and operating systems can Hosted Desktop be accessed?

  You can access your Hosted Desktop from almost all devices that have the ability to connect to the internet. Some prerequisites and some example of devices that can connect have been provided below.

  Some examples of devices:

  Laptops and desktop computers – Supported Operating Systems:

  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 2003
  • Windows 8
  • Windows 10
  • Mac OS
  • Linux and its variants

  Mobile Devices:

  • iPhones
  • Andriod Devices
  • BlackBerry

  Tablet Devices:

  • iPads
  • Android devices
  • iOS devices

  Thin clients:

  • HP
  • Wyse
  • Ncomputing

  NOTE: Except for thin clients all other devices/computers must have either a Remote Desktop Tool to or IE 6 or high browser supporting ActiveX components.

• Is it possible to move/copy my data from my existing computer to my Hosted Desktop?

  Yes you will be able to copy/move your data from your existing computer to the Hosted Desktop. To move/copy the data there are various methods. For Copy/Paste function, you simply need to copy the data as you do within your desktop and paste it into the Hosted Desktop Environment.

  To move files; either you can drag / drop the files when connected via RDP to your Hosted Desktop or when you connect via Remote Desktop Tool, your local drives are also displayed as drives in the Hosted Desktop environment and you can simply move files like you do in your local desktop.

• What support options does Apps4Rent offer?

  We offer 24/7 support via chat, email and phone.

• Do you support my local desktop as well as my Hosted Desktop?

  We only support the desktop that we host for you. We will support those issues on your local desktop that prevent you from accessing our hosted desktop service. Apps4Rent will host and manage the hosted desktop for you on its own infrastructure. If you have any issues with the local physical PC/device that you have locally, then that needs to be addressed by the local in-house technician.

• Can I access via Apple Mac and/or Linux?

  Yes. You will be able to access your Hosted Desktop via Mac and Linux systems by using the Remote Desktop Tool.

• What is the minimum connection speed for accessing Hosting Desktop?

  There are various factors that will determine your bandwidth requirement. Hosted Desktop as a technology does not use much bandwidth. The only data that is actually transmitted between your local device/computer and Hosted Desktop Grid are few keystrokes and some simple screens. Generally, ordinary high speed connection with data transfer speeds greater than 128kbps would be sufficient.

• What happens if my internet is down?

  Your Hosted Desktop will never be down from data center at any time. However, your connectivity to the Hosted Desktop depends upon your Internet connection. If your ISP or your Internet Connection is down, you will not be able to access the Hosted Desktop. You will only be able to access the Hosted Desktop when you have a working Internet connection.

  If you were working on a file and you lost internet or power; you file will be in the same state as when you lost internet/power.

• What kind of IP address is attached to my Virtual Desktops?

  All Apps4Rent Virtual Desktops have IPs that belong to the US region, hosted on our New Jersey Data center.
  We offer two types of Virtual Desktops:

  • Hosted Desktop (session –based)
  • Dedicated Desktop

  In a hosted environment multiple users share the same IP. Whereas in case of dedicated desktops, every desktop is assigned a IP which is not shared with any other customers.
  However, with a dedicated desktop, if you add multiple users, the IP is shared amongst all the users.

  If you want a country-specific IP address or a fluctuating IP address every time you log in through a browser from your virtual machine hosted with us, we can provide you that as well. Speak to our Virtual Desktop experts available 24×7, for any customized IP address requirements that you may have.